Return & Refund Policy
Last Updated: July 2026
At Zafraan Culture, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.
30-Day Return Policy
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
- Be unused and unworn.
- Be clean and in its original condition.
- Be returned in its original packaging with all included accessories, tags, and documentation (if applicable).
- Be accompanied by proof of purchase or your order confirmation.
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or defective:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Items that have been used, washed, altered, or damaged after delivery
Return Process
To start a return, please contact us before sending your item back.
Email: support@zafraanculture.com
Once your return request is approved, we will provide instructions on how and where to send your return.
Please do not return items without contacting us first, as this may delay the processing of your refund.
Return Shipping
Customers are responsible for the cost of return shipping.
If your item arrives damaged, defective, or incorrect, Zafraan Culture will cover the return shipping costs and work with you to resolve the issue promptly.
Refunds
After we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item and its packaging
We will review your request and arrange a replacement or refund where appropriate.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the eligible product for a refund and place a new order through our website.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
If your order has already been shipped, you will need to follow our return process after receiving your package.
International Orders
Our store's primary currency is USD. Where supported by Shopify, international customers may view prices and complete purchases in their local currency.
International customers are responsible for any customs duties, import taxes, or additional fees required by their local authorities.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:
Zafraan Culture
Website: https://zafraanculture.com
Email: support@zafraanculture.com